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Return Policy Rundown: Department Store Edition

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Coming out of the sale season, you might have started realize that you got a little carried away. Or very carried away. Or so carried away you're caught immobile between the carnage that once was your closet and the monster that is your bank statement, feeling a mix of shock, desperation, and a tinge of pride. We're here to help you snap out of it with a little thing known as the return.

Admittedly, "return" can be a scary word loaded with variables depending on the store, time frame, and item. But we've put together a guide to return policies at major department stores to help you answer eternal shopping questions like, "I bought a ski jacket and I live in Florida. What now?"

Time limit: You can return all items in-store for the price at which you bought them within 30 days of purchase. After that, you'll be compensated for however much the item costs at that time. That means if you bought Louboutin booties at full price and returned them on day 31 when they are on sale, you'll receive the sale price in exchange.
30 days or bust: All Jewelry, electronics, sale, and FASHIONfix items.
Price adjustment: If you buy something at full price and it goes on sale within seven days of purchase, you can bring it back and get refunded the difference between what you paid and the new, discount price.

Time limit: You can return anything within 60 days. After 60 days, you get penalized for items not in original vendor packaging and/or salable condition. Also, if merch has gone on sale in that time period, you can only return it for the reduced price.
In-store returns for in-store purchases: Head to the area where your item was purchased (that is, accessories on the accessories floor and couture on the couture floor, etc.) Here's a directory.
Can online purchases return by mail? Yes.
What about returning online purchases in the store?! Yes. Bring the packing slip and the merchandise to the Customer Service department and you'll get your money back in the form that you originally paid—cash for cash, credit for credit.
Curve ball: If your return was originally a gift, you'll get a "Merchandise Credit Gift Card," which you can use at Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online.
Price adjustment? Yes, for items purchased within 10 days of a price change. (Says the site, "This includes permanent sale items and excludes temporary special promotion items.")

Time limit: 30 days for items in salable condition with tickets attached. Anything after is subject to deductions. This does not apply to lingerie, swimwear, antique jewelry and clothing, pierced earrings, women's eveningwear, and final sale items which are no-go always.
Sale item return: 30 days and only 30 days.
Can you return online purchases by mail? Yes, except for fine jewelry and watches.
Can you return in-store purchases by mail? Yes. Just call the store where you bought it and they'll send you a packaging slip.
Price adjustment? Yes, within seven days of purchase.

Time limit: None specified.
Rules of play: You may return most items purchased online to any Bloomingdale's department store, but you may not return store-purchased items by mail. Take your merchandise and your invoice that's sporting a bar code to any store and find a sales associate.
Caveat: Merchandise purchased online cannot be returned to a Bloomingdale's outlet store.
You can return gift cards for credit! The full value must remain on the gift card and you must have your receipt.
Can you return online purchases by mail? Yes!
Can you return in-store purchases by mail? No!
Are there more details for furniture and registry items? Oh yes! Head here for the rules.

Time limit: 30 days, box fresh and tags intact.
Rules of play: A receipt will get you credit in the original form of payment. A lack of receipt will get you a gift card for the current selling price. A gift receipt will get you a gift card.
Snacks not included: All sales on food are final.
Can you return online purchases by mail? Affirmative!
Can you return in-store purchases by mail? Also affirmative!
Price adjustments? No.

Henri Bendel

712 5th Avenue, Manhattan, NY 10019 (212) 247-1100 Visit Website

Bergdorf Goodman

754 5th Avenue, Manhattan, NY 10019 (212) 753-7300 Visit Website