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Customer Service

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Fear not—the WSJ reports that luxury customer service is alive and well. Some shops, they say, are pulling out all of the stops for their big spender clients. "When Theresa Havell bought a dress at the Yuta Powell boutique on Madison Avenue in New York City, Ms. Powell suggested cutting the sleeves to three-quarter length and had her seamstress make the alteration at no charge." But this behavior seems limited to small boutiques (don't hold your breath at Bergdorf) and the treatment requires you to shop with "frequency." [WSJ]