clock menu more-arrow no yes mobile

Filed under:

Customer Service

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Last Friday, City Room ran an essay complaining about bad customer service in trendy stores, and today they rounded up the best responses. Our favorite is the impassioned speech by the salesclerk who says, "My co-horts have amused gaggles of precocious toddlers, so their harried moms could have a few moments of quiet in the dressing room. We know how to remove baby spit-up from cashmere sweaters. And then there’s the customer, dying of cancer, who really, really wants to look as good as possible up to the moment of her last breath. And we’re going to help her do it." Feeling guilty yet? [City Room]