Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.
Beloved preppy brand J.Crew mass-mailed an apology (above) to shoppers today after weeks of website outages and unfulfilled orders. "We've made some mistakes (too many in our mind)" the e-mail begins, then goes on to ask for patience as the problem gets fixed. One disgruntled shopper who wrote in to Consumerist might find the plea for patience ironic—when she called to complain about a lost order, the customer service rep asked her to please wait a week and then try again.
·J.Crew's Website is Down [J.Crew Aficionada]
·We've Made Some Mistakes [JCrew.com]
·J.Crew's New Website Does Everything Except Fulfill Orders Properly [Consumerist]