Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.
A tale of almost unbelievable customer service, from a Racked reader, "I walked right into the 3rd ave between 64th and 65th AT&T location 2 days ago. They asked me if I was here for the iPhone (I called earlier to see if they had it—they said yes without any hesitation and took my name and said they would hold it for me). When I got there a guy waved me over to his desk and that is it. Like butter! Try this location and stop waiting on line for hours peeps!" [Racked Inbox]