clock menu more-arrow no yes

Filed under:

Racked Mailbag: Drama at Barneys Co-op

New, 14 comments

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Once in a while, we pull letters from the Racked Inbox and post them for your enjoyment and/or enlightenment. Want to contribute? We're listening. Anonymity always assured.

There's plenty to love about Barneys Co-op: their whimsical displays, the shoe selection, the sales racks. At times, though, the store can be a little lacking in the customer service department. On that note, check out this disturbing report sent in by a Racked informant:

I would like to share a recent incident at Barney's CO-OP in Soho. I left work early on Monday night so I could get to the store before their 7 pm closing time because I had to buy a gift for a friend. I arrived at 6:50 pm with an exact item in mind to purchase and my total transaction should have taken less than 5 minutes. When I arrived at the store the door was locked and gate was half way down.
I knocked on the door and an employee answered and said they were were closed. I said "Please, I know exactly what I want, where it is and I will be very quick." He said, "Sorry we are closed." I looked at my watch to see what time it was. I told him "It says you close at 7 and it is ten 'til." His response was "Well if we waited until 7 to close the door we would never get out of here at 7"!! I said "Really? Then you should put 6:55 on the door." A manager finally let me in.
Though we understand that it's frowned upon to show up so close to closing time, is it too much to expect for a store like Barneys to keep the lights on and the gate up until 7pm? Your thoughts in the comments.

Photo credit