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Last minute shoppers, take heed: Barnes & Noble may offer same-day delivery in exactly those words, but they don't feel obligated to actually deliver your books the very same day you order them. At least, that's what one reader found. His complaint:
Barnes & Noble has for some time now offered "Same Day Delivery in Manhattan" for orders from their website. Most items when you view them on the site have it listed. The store on Fifth Avenue had a huge sign touting the service in their window all summer. Pretty great idea, especially for time-strapped last-minute holiday shoppers such as myself. There's just one problem with it.
Buried in the fine print away from all the offers of "Same Day Delivery in Manhattan" is a line about not guaranteeing delivery times. Which means: "Same Day Delivery In Manhattan, If We Feel Like It, Otherwise We'll Send It To You Whenever We Get Around To It, Which In Your Case Is Not Today."
Both items I bought were eligible for same day and I ordered before the cut-off so that was not the problem. And yet, I didn't get my same day delivery yesterday. When I complained about it to Barnes & Noble customer service they tried blaming things like "the weather" (despite clear skies all day yesterday) and "the holidays" (which apparently they've never dealt with before?).Well, it was icy out yesterday. Still, the three-word phrase "same day delivery" doesn't really offer much room for interpretation. If you want to make sure you've got your books on time, you might have to go to the store yourself.
· Barnes & Noble [Official Site]